From the first message to the next appointment: see what is happening and which customer to follow up with. Your central inbox brings everyday customer conversations together.
A question on WhatsApp, a message on Instagram and a chat on your website: find them alongside Messenger in Axentrio. Read, reply to and follow up on customer messages from the same workspace. Less switching between apps, more attention to the conversation.
See conversations from your connected channels side by side and reply directly from Axentrio. With a paid plan, your digital assistant can handle questions while you follow along and take over whenever you choose.
Connect your website, Facebook page, Instagram and WhatsApp Business. Customers keep their familiar channels while you bring the work together.
Set up your services and available hours. With Pro, your assistant helps customers choose an appointment in your Google or Microsoft calendar.
Platform overview with example details.
Simply connect your website, Facebook page, Instagram page and WhatsApp Business to Axentrio. Your digital assistant helps customers directly through those familiar channels.
Customer questions on your business website.
Conversations through your own Facebook page.
Messages through your own Instagram page.
Customer conversations through your business WhatsApp account.
Four familiar channels, brought together in your central inbox.
With Pro, connect Google Calendar or Microsoft Outlook. Your assistant helps customers choose a time that fits your calendar.
You stay in control of your services, available hours and time between appointments.
Customers stay on their familiar channels. You read and reply in Axentrio. With Pro, your assistant also helps arrange appointments in your connected calendar.
From the first message to the next appointment: see what is happening and which customer to follow up with. Your central inbox brings everyday customer conversations together.
Explains your products, services and how you work while you focus on your business.
Example: an office furniture shop
I’m looking for a desk lamp that takes up very little space.
Would you prefer it to stand on your desk or attach to the edge?
Attach to the edge, so I have more room to work.
Our Klem Compact fits that need: it attaches to the edge of your desk. The Tafel Mini has a base. Would you like me to compare their dimensions?
Example conversation
The name, contact details, customer enquiry and a summary come together. You know who to follow up with and why.
Antwerp
Wants to compare the options and prices and asks for an introductory meeting.
With Pro, connect Google Calendar or Microsoft Outlook. Your assistant checks suitable times and helps your customer choose an appointment.
Website chat, Messenger, Instagram and WhatsApp Business come together in your inbox. Read and reply from Axentrio while customers use their familiar channels. After your paid subscription, the inbox remains free through the website so you can manage messages yourself.
Thanks, Thursday at 16:00 works!
WhatsApp BusinessI’d like to speak to someone.
Facebook MessengerWhich option would suit me best?
InstagramAxentrio helps you see it. Find recurring questions, notice where conversations stop and understand which explanations help.
Check whether your offering is explained clearly enough.
Use it to improve your information and customer conversations.
Apply that approach to other common questions.
Example insights from the Success Meter.
You decide on the offering, information and booking rules your assistant uses. Does a customer want to speak to a person? You can take over the conversation.
Automation with control firmly in your hands.
Axentrio is growing with the everyday needs of business owners. Here is what we are planning next.
Planned reminders to help customers remember their appointments and help you organise your working day.
Your central inbox is coming to a dedicated app: view customer messages, reply and manage settings. You can already use Axentrio through your phone’s browser.
Bring your messages together in Axentrio. Let your digital assistant handle questions and prepare the next step while you focus on your business.
Try Pro for 14 days14 days to discover Axentrio in your business.Read the subscription terms