1. Provider and eligibility
Axentrio is a trading name of Achraf Lamrani Makhloufi CommV, Passtraat 248/B, 9100 Sint-Niklaas, Belgium, VAT number BE0789355217. The service is offered to businesses in Belgium with an active VAT number, checked during registration. Before you start: info@axentrio.com. For your account, billing and support: support@axentrio.com.
2. Plans and prices
Essential costs €69.99 per month or €699.90 per year. Pro costs €149.99 per month or €1,499.90 per year. Enterprise starts at €299.99 per month or €2,999.90 per year. The applicable total is shown before purchase. Enterprise can be purchased directly online.
All paid plans include customer questions through your website, Facebook Messenger, Instagram and WhatsApp Business, an inbox, human handover, lead collection and export. Essential includes basic insights. Pro adds more detailed insights, bookings, one active Google or Microsoft calendar per assistant and digital help within the platform. Enterprise provides more reply volume, deeper insights and automations tailored to the customer’s business processes. The final price depends on the custom automations required. Planned additions become part of the offer only when their availability and terms have been announced.
3. Pro trial and first payment
The Pro trial lasts fourteen days. A payment method is required. No subscription fee is charged during the trial. The trial includes 1,000 replies in total. Once these are used, the assistant pauses without an automatic early payment or purchase. The platform shows usage and the end date.
Unless you change or cancel before the trial ends, a monthly Pro subscription at €149.99 starts automatically. Another plan or annual billing requires your choice. Reminder emails are sent before the trial ends. The first paid month is a full new subscription month with a fresh monthly allowance. For example, a trial from 1 to 15 October is followed by a first paid month starting on 15 October, with the next month starting on 15 November.
4. Payment and renewal
Your subscription is billed monthly or annually according to your choice and renews for the same period unless you change or cancel in time. With annual billing, you pay the price of ten months upfront for twelve months of access. A displayed monthly equivalent is rounded and does not represent a monthly invoice under annual billing.
Reply volume renews every subscription month on the billing anniversary, including on annual plans. Unused included and extra replies expire at the end of each subscription month.
5. How replies are counted
A reply is one response from the digital assistant to a customer message. A conversation can contain several replies. Monthly volume is shared within the workspace across all connected channels and assistants. Manual replies, internal data extraction, insights and the platform’s digital helper do not count.
Essential includes 2,000 replies per subscription month, Pro 5,000 and Enterprise 10,000. The 80% notice is issued at 1,600, 4,000 and 8,000 used replies respectively. It appears in the platform and by email, together with the remaining volume and renewal date.
6. Extra replies and exhausted volume
A bundle of 1,000 extra replies costs €10. You may buy multiple bundles. The amount and exact expiry date are shown before purchase. Extra replies are valid only until the end of the current subscription month. Additional charges require an explicit purchase; there are no automatic extra purchases.
When all included and purchased volume is exhausted, the assistant pauses, including during an ongoing conversation. The inbox remains available for manual replies. The assistant can resume after an extra purchase, an upgrade that provides available volume or monthly renewal. Contact support@axentrio.com for a tailored plan.
7. Upgrades and downgrades
An upgrade takes effect immediately. The price difference is prorated for the remaining part of the current month or year. Replies already used continue to count against the new, higher limit. A downgrade takes effect at the end of the current paid period. Check the amount and effective date shown before confirming.
8. Cancellation and the free account
You can cancel effective at the end of the current monthly or annual period. Paid features remain available until then, within the remaining volume. Cancellation does not automatically entitle you to a refund for unused months of an annual subscription. Applicable statutory rights remain unaffected.
A free account then retains your settings and an active inbox in desktop and mobile browsers. You can receive, view, manage, export conversations and reply manually. The digital assistant is off. No new leads are collected and the lead list and lead export are unavailable. Reactivation only restores access to data still lawfully retained at that time. Deleted data is not reconstructed.
9. Failed payments
You are notified immediately when a payment fails. There is a three-day period to resolve it. During that period, the assistant continues while reply volume is available. If payment is not resolved, the assistant pauses. Your account is not deleted for this reason.
10. Channels, calendars and bookings
Displayed connection conditions and any external charges apply to third-party channels. Support for every WhatsApp number, coexistence with the WhatsApp Business app or free external services is not generally guaranteed.
Bookings are available from Pro. One Google Calendar or Microsoft Outlook calendar can be actively connected per assistant. Only busy times in the selected calendar contribute to availability; separate private or staff calendars are not automatically combined. Changes to connected Axentrio appointments are retrieved approximately every five minutes. Only the dates and times of external events are used to determine busy periods. Apple calendars and CalDAV are not included at launch. Personal Microsoft accounts do not provide Teams appointments.
For each service, you choose automatic confirmation or prior approval. Rescheduling and cancellation can be allowed automatically, require a request or be disallowed; a request is the default. A requested appointment is not yet confirmed. Opening hours, booking rules and busy times continue to apply. Confirmation emails from Pro are not appointment reminders.
11. Support and responsibility
Every paid plan includes a first support response within one business day. This does not guarantee that every issue will be resolved within that period. The service includes guided steps in the platform; no fixed setup time or included personal video call is promised.
The business keeps its information, availability and instructions current and checks important replies and appointments. Axentrio remains responsible for its own obligations. Liability and any compensation are determined under applicable law. There is no predetermined general liability cap or automatic fixed damages amount.
12. Price changes for existing customers
A price increase is announced by email at least thirty days in advance, with a valid reason, the new price and the effective date. The new price applies only from the first monthly or annual renewal after that full notice period has elapsed. An already paid period remains unchanged and there are no retroactive charges. You can cancel before renewal to avoid the new paid period.
13. Data after a change or termination
A free account does not justify indefinite retention. Conversations are deleted or genuinely and irreversibly anonymised twelve months after the last message. For prospects with no ongoing relationship, the period is twelve months without genuine interaction; the business’s own automated message does not restart it. Completed appointments are retained for twelve months from the appointment date; cancelled appointments for twelve months from cancellation. Recovery backups remain for no more than thirty days from creation.
For an ongoing quote, order, customer relationship or warranty, only necessary data is retained while its purpose requires it. Invoices, acceptance records and other legally necessary evidence follow their own appropriate retention obligations. For a specific dispute, only necessary relevant evidence may be retained separately with restricted access and review. A new interaction does not automatically extend every old conversation or appointment.
A closed lead module or free account does not restrict your statutory data rights or applicable export, switching or termination rights. Contact support@axentrio.com. Paid reactivation is not a requirement for exercising statutory data rights.
14. Export support and account deletion
Conversations can be exported as .txt and leads as CSV or Excel (.xlsx). There is no separate booking export; booked appointments also appear in your connected calendar. Manual export support through support@axentrio.com is free. Timing depends on the request and volume. Statutory rights and deadlines continue to apply. Account export or deletion requests require prior confirmation through the linked email address.
Full account deletion from settings is still in development. The general terms describe the planned thirty-day waiting period, immediate assistant pause, stopping renewal and separate reactivation button. This planned process differs from ordinary subscription cancellation. The privacy notice and data processing agreement govern the relevant processing.